Anti-Corruption and Anti-Bribery
The company realizes the significance of anti-corruption and is committed to conducting
Its business operations in compliance with applicable laws, good governance, and integrity practices as stated in company Missions, Corporate Governance Policy, Code of Conduct, Core Values, and high ethical standards as well as being responsible to society, the environment, and all stakeholders, so that the Company can operate its business with transparency, fairness, and accountability.
Anti-Bribery and Corruption Policy
Guidelines for Improvement, Prevention, and Remediation of Corruption within the Organization
The Company has continuously reviewed and improved its operating processes to enhance operational efficiency, strengthen internal control systems, and reduce the risk of corruption. The key initiatives are summarized as follows:
Reducing Cash Usage in Payment Processes
The Company continuously promotes cashless payment methods, including Payment Online systems and credit card payments. In 2025, the Company installed credit card payment terminals and QR code payment systems linked to bank accounts at all service points, including cashier counters, health check-up departments, and dialysis units, covering both outpatient (OPD) and inpatient (IPD) services. These measures help reduce risks associated with cash handling by employees and enhance transparency in operations.
Promoting an Anti-Corruption Organizational Culture
The Company has announced a no-gift policy and seeks cooperation from all stakeholder groups to refrain from giving or receiving gifts on all occasions, in order to promote a transparent organizational culture and support the prevention of corruption and bribery in all forms.
In addition, the Company encourages and supports its business partners to join networks with public and private sector organizations to collectively combat corruption and bribery. This collaboration helps establish a strong foundation for good corporate governance and strengthens stakeholder cooperation in the sustainable prevention and resolution of corruption and bribery issues.
Breakdown by Type of Corruption
| Type of Corruption | 2023 | 2024 | 2025 |
|---|---|---|---|
| Bribery / Undue benefits to business partners | 0 | 0 | 0 |
| Financial fraud | 0 | 0 | 0 |
| Fraud in reporting / Document falsification | 0 | 0 | 0 |
| Total number of complaints | 0 | 0 | 0 |
Summary of Operating Results for 2025
Reported corruption cases
Verified as corruption
Remedial actions implemented
Disciplinary Actions
Verbal Warning
Written Warning
Suspension
Termination of Employment
Key Highlights
- During the period 2023–2025, the Company did not identify any cases of bribery or undue benefits provided to business partners.
- No cases of fraud in reporting or document falsification were identified.
- No complaints related to financial misconduct were reported.
- The Company has established clear procedures for investigation, remediation, and compensation. When any irregularities are detected, the Internal Audit Office conducts further fact-finding investigations and summons the relevant parties to provide clarification before the Investigation Committee. If corruption is confirmed, disciplinary actions will be taken in accordance with the Company’s regulations, and preventive measures will be jointly developed with the management of the relevant departments to prevent recurrence.
- In cases where stakeholders are adversely affected by employees’ actions, the Company will consider providing appropriate compensation on a case-by-case basis.
- For the year 2025, the Company recorded no whistleblowing reports or complaints related to financial misconduct.
- No violations of the Company’s corporate governance policies were identified.
- There were no disputes, convictions, lawsuits, or complaints related to environmental, social, and governance (ESG) matters.
- The Company remains committed to rigorous monitoring and oversight of operations to prevent and reduce corruption risks within the organization. Disciplinary actions for any confirmed misconduct are imposed in accordance with the Company’s Code of Conduct.
Furthermore, when issues are identified, the Company implements corrective and preventive measures to avoid recurrence, such as reviewing and improving relevant operational processes in collaboration with various departments to identify weaknesses and strengthen internal control systems, thereby sustainably reducing the likelihood of future incidents.
Key Projects in 2025
Code of Conduct Training Program for Directors, Executives, and Employees
In 2025, the Company implemented communication and awareness-building initiatives on compliance with corporate governance principles for directors, executives, and employees at all levels, including office staff and healthcare professionals (physicians, nurses, and multidisciplinary teams). These initiatives aim to promote ethical, transparent, and socially responsible business practices.
The Company developed learning materials, manuals, and assessments, delivered through E-Learning platforms and email, to ensure comprehensive and continuous access to information for employees.
To ensure that employees possess adequate knowledge, understanding, and the ability to comply with the Code of Conduct and corporate governance principles, the Company organized training sessions and assessed employees’ awareness and understanding of corporate governance and anti-corruption practices through knowledge-based assessments.
The results for 2025 indicated that 100% of employees completed the training and passed the assessment criteria, reflecting a high level of awareness and understanding of corporate governance and anti-corruption principles.
The Company also developed proactive communication materials through a variety of online and offline channels and organized activities to encourage employee participation in corporate governance initiatives, including:
- Knowledge refreshment and corporate governance assessments (CG Quiz) for employees at all levels
- Development and distribution of No Gift Policy posters during festive seasons
- Implementation of the “Just Share, Feel Relieved” initiative, which provides secure communication channels allowing employees to send messages directly to the Chief Executive Officer, the Director of Human Resources, and the Director of Nursing, with the option to submit messages either anonymously or with identification, thereby creating a safe space for employees
- Establishment of whistleblowing and complaint channels within the organization, enabling direct reporting to the Chairman of the Audit Committee and the Chairman of the Board of Directors
- Corporate governance communication videos and on-site awareness campaigns to reinforce understanding of corporate governance values and strengthen employees’ resilience and workplace safety
